Integrations
Troubleshooting integrations
What to do when data does not sync, duplicates or lags.
General checklist
When data is not arriving, go in this order:
- Check the source — is the data visible in the source app (Health, Withings, Fitbit)? If not, the problem is between the device and its own app.
- Check permissions — Apple Health: iPhone Settings → Privacy → Health → Avitra; Health Connect: App permissions.
- Check the status — Profile → Integrations: does the service show "Connected"?
- Reopen the app — sync runs automatically every time Avitra opens.
- Disconnect and reconnect — this refreshes access tokens (Withings, Fitbit).
Health data consent
Health integrations require your consent. If you see "Consent required" — go back and enable the "Health integrations" consent in privacy settings.
Duplicates
If several sources send the same metric (e.g. steps or weight), you may see duplicate entries. Keep one primary source per metric.
Still not working?
Message us via Profile → Help — tell us which service, which data is not syncing and when it last worked. That helps us help you faster.
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