Terms of Service
Last updated: 18 July 2026
1. General provisions
These terms govern the use of the mobile app “Avitra” (the App). The App is operated by Loyalty LT, MB, legal entity code 307165534, registered address Chemijos g. 27C-62, LT-51332 Kaunas, Lithuania, email info@loyalty.lt. By creating an account or using the App you confirm that you have read and agree to these terms and the privacy policy; if you do not agree, you may not use the App. The App may be used by persons aged 16 and over; for those under 18 we recommend using it with a parent or guardian.
2. Account
An account is created by registering with email or via a Google, Apple or Facebook account. You are responsible for the security of your credentials and for all actions taken through your account. You undertake to provide accurate data and keep it up to date; creating an account in another person’s name or transferring your account to third parties is prohibited. You may delete your account at any time in the app settings; deletion does not cancel subscriptions purchased through third-party stores – these must be cancelled in the relevant store.
3. Services and subscription
The App provides training plans, physical activity and nutrition tracking, body-composition assessment, AI-generated recommendations and the ability to book remote consultations (to which the Consultation Terms additionally apply). Some features are available only with a paid subscription, purchased through the Apple App Store or Google Play under their terms; prices are shown before purchase. A subscription renews automatically unless cancelled in the store settings at least 24 hours before the end of the period; refunds are governed by the store’s rules and applicable law. We may change or discontinue individual features; we will give advance notice of material changes to paid features, and if changes materially degrade a paid service you may cancel the subscription.
4. Health warnings
Training plans, body-composition assessments, calorie calculations and AI recommendations are informational and general in nature. They are NOT a healthcare service, diagnosis or treatment instruction and do not replace a doctor’s consultation. Body-composition assessment from photos is an approximate estimate, not a medical measurement. Before starting exercise, especially if you have health conditions, are pregnant or have not exercised for a long time, consult a doctor; exercise is done at your own risk – stop immediately if you feel pain, dizziness or other worrying symptoms. The App is not intended for emergencies – in a life- or health-threatening situation call 112.
5. Your obligations
It is prohibited to: use the App for unlawful purposes; copy, decompile or otherwise appropriate the App’s content and code; disrupt its operation, circumvent security measures or access restrictions; use the content for commercial purposes without our written consent; post unlawful, offensive or misleading content. If the terms are breached we may restrict or suspend your access (having informed you and stated the reasons), and in the case of a material breach – terminate the account.
6. Intellectual property
The App, its code, design, the “Avitra” trademark, training content and other materials are protected by intellectual property rights and belong to us or our partners. You are granted a non-exclusive, non-transferable right to use the App for personal, non-commercial purposes. Data and content you upload remain yours; you grant us the right to process them to the extent necessary to provide the services.
7. Liability
The App is provided “as is”. We make reasonable efforts to keep it running smoothly but do not guarantee uninterrupted operation or the complete absence of errors. We are not liable for damage arising from inaccurate data you provide, breach of the terms or misuse of the App. Nothing in these terms limits liability that cannot be limited by law (including liability for intent, gross negligence or harm to health). The content and quality of remote consultations are the responsibility of the trainers or licensed healthcare institutions providing them.
8. Changes and final provisions
We may change these terms; we will give notice of material changes in the App or by email at least 30 days in advance. Continued use of the App after the changes take effect constitutes acceptance; if you do not agree you may stop using the App and cancel your subscription. These terms are governed by the law of the Republic of Lithuania; disputes are first resolved through negotiation, and consumers may also contact the State Consumer Rights Protection Authority (www.vvtat.lt), use the ODR platform (ec.europa.eu/odr) or go to court. For questions, contact info@loyalty.lt.
10. Contact
Questions about these terms? Contact us at hello@avitra.app