Subscription & Billing
Restoring purchases: Premium missing after reinstall
On a new phone or after reinstalling, tap "Restore purchases" on the subscription screen.
When you need this
- You reinstalled the app and Premium "disappeared".
- You switched phones.
- You paid but membership did not activate.
How to restore
- Sign in to the same Avitra account you purchased with.
- Open Profile → Subscription.
- Tap "Restore purchases".
- You will see "Purchases restored." — Premium is active again.
If it says "No purchases to restore"
- Make sure the device is signed in to the same Apple ID / Google account you bought the subscription with (in App Store / Google Play settings).
- Check that the subscription is still active: iPhone — Settings → Subscriptions; Android — Google Play → Subscriptions.
- If the subscription is active but Avitra does not see it — message us via Profile → Help with the purchase date and store.
Important
The subscription is tied to your store account (Apple ID / Google), and membership status to your Avitra account. For everything to line up, both must match the ones used at purchase.
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