Help & contact

Chatting with the support team

Start a chat in the app, send photos and files, and rate the help at the end.

Open Profile → Help and tap the chat button.
Pick a topic: Billing, Account, Nutrition & tracking, Workouts, Bug in the app or Other.
Describe your question — we reply as fast as we can.

All your conversations are kept in history — return to them any time, and we notify you about new replies.

Tap the attach button to send:

a photo from your library or straight from the camera — JPG, PNG, WebP or HEIC up to 6 MB;
a file — up to 10 MB.

If you see "Photo too large" — shrink it (e.g. take a screenshot) and try again.

Once solved, tap "End chat" — the conversation is marked as resolved. You can always start a new one ("Start a new chat").
After ending, we ask you to rate the help ("How would you rate the support?") — pick the stars, optionally leave a comment, and tap "Submit rating".

The conversation info shows the conversation number — mention it if you contact us again about the same issue.

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